Quality improvement is a proven, effective method of improving patient care and healthcare staff practice. Many people agree that quality is essential in healthcare, but what exactly is it? How should we define it? How do we quantify it? And, most importantly, how can we improve it?

There are always opportunities to optimize, streamline, develop, and test processes in the healthcare system. This course provides an overview of fundamental principles of healthcare quality improvement, the most commonly used quality concepts and methodologies, and how and when to apply them.

This course equips healthcare practitioners and others with the knowledge and skills necessary to lead quality improvement initiatives at micro and macro levels.